![]() ![]() So Captivate does have a nuance to it as well as other SCORM 1.2 courses because of how it will handle the submission of details. In my youth of working with SCOs we found that if we encouraged people to complete them in a single sitting? We had the least amount of calls come through.īut when we are forced down the path of enforcing quiz scores to drive completion? Then I would highly recommend communicating that a person complete the quiz in a single sitting.Īlso what platform are you using - sorry - I just read the top - Adobe Captivate and SCORM 1.2. Scoring of quizzes is configured SCO by SCO and it isnt a solid universal approach. Update software: Ensure that your SCORM authoring tool are up-to-date and have the latest updates installed.Ĭontact Support: If the above solutions do not work, you can contact the Adobe support for further so a real challenge (with I dare to say any SCORM course) is what should be the correct behavior when a person stops in the middle of a quiz and attempts to pick it back up on the other side? You can also load your file on SCORM Cloud to test the output.Ĭheck quiz settings: Check the quiz settings to ensure that they are correct and there are no corrupted files. Test compatibility: Test your SCORM courses on different browsers and operating systems to ensure compatibility. Optimize media files: If the quiz contains large media files, you can optimize them to reduce their size and increase the load time. To fix these issues, you can try the following solutions: Large media files: If your quiz contains large media files like videos, images or audio files, it can increase the load time of the quiz and make it freeze.Ĭompatibility issues: Your SCORM courses may not be compatible with certain browsers or operating systems, which can cause the quiz to freeze.Ĭorrupted files: The quiz may be freezing due to corrupted files or incorrect settings within the quiz. There could be multiple reasons why the quizzes on your SCORM courses are freezing and not allowing users to continue. I’m going to add a piece about disabling these web blockers. ![]() The introduction has a few reminders about watching any and all videos completely, tracking of elapsed time, and providing advance notice that there may be a quiz in the module. I included this introduction in courses that we know have problems. I’ve been using an intro that lives in the CLOR. That step doesn’t help BYOD users, so it’s worth posting something within Docebo reminding users to disable these blockers. Might not be your issue, but worth looking into!Ĭheck with your IT group - if they are managing Edge or Chrome browser settings, they should be able to whitelist your docebo domain name to disable the cross-site tracking and cookie blocking behaviors. They have to click on it and enable the cookies, and then the Scorm works. If they have an icon with an eye that has a slash through it in their browser URL bar, they have cookies blocked. Not sure if this will help because it may be a different issue, but I often have instances where my users (who primarily use Google Chrome) have a course that won’t load, and usually it’s a blocked cookies issue. ![]()
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